Privacy Policy

Privacy Statement

Windgoo values your privacy

At Windgoo, we take your personal privacy seriously and recognize that you expect privacy and security for all your personal information. We understand the need to protect and secure your sensitive data and adhere to strict standards and procedures to prevent misuse of your information.

We encourage you to read this Privacy Statement ("Privacy Statement") carefully to understand what information we collect and how we use it.

Controller of your data at Windgoo
Windgoo Inc. and its subsidiaries and affiliates (collectively "Windgoo", "us", "we", or "our") are responsible for your information. This Privacy Statement applies to our website within the European Union ("Windgoo Site" or "Site"). By visiting and using our Site, you acknowledge that you have read and understood this Privacy Statement and that you do not object to our processing activities.

Your data controller at Windgoo: your data controller is the company that makes decisions about how and why your information is used. For EU residents, this is Windgoo Inc.

This Privacy Statement describes how Windgoo collects, protects, uses, and discloses information and data gathered or created during your access to and use of the Windgoo Site, products, and services, as well as your interactions with Windgoo via phone, mail, or at our physical locations. It also explains your rights, which may vary depending on your location.

Third Parties and Service Providers
During your interactions with the Site, certain third-party service providers engaged by Windgoo (“Service Providers”) may be responsible for collecting information about you, your interactions with the Site, your preferences, settings, or other general information. In other cases, you may need to provide certain information to a Service Provider to use Windgoo's services, including, but not limited to, making a purchase, financing a purchase, applying for a job, or participating in a contest. This Privacy Statement indicates when your information is collected, transmitted, or stored by a Service Provider. In such cases, your information is subject to the terms and privacy policy of that Service Provider. See the "Access to your information" section below for more information about our Service Providers.

Domain and Scope
Please note that this privacy statement applies to information we collect:

· when you visit the Site;

· when you provide us with your data through the Site;

· when you create or use a user profile on the Site;

· when we communicate with you via email or other communication channels;

· through service providers with whom we partner to deliver our services;

· in other ways during your use of our services.

How we collect your information

· The only personal information we collect about you is provided voluntarily by you or as described in the “Information collected through your use of the Site” section. Windgoo does not collect biometric data or sensitive information related to health, race, gender, or other special categories of data.

· Information we collect
When you visit our Sites, submit a request, create an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes, or promotions, or receive other services, we may ask you to provide certain personal data, such as your name, email address, phone number, postal code, and other personally identifiable information (“Personal Information”).

· We take reasonable steps to ensure that we only request the information necessary for the purposes as described in “How we use your information”. We also ensure that your contact information is accurate, complete, current, and reliable.

· We will only collect and process your personal information when we:
(a) obtain your consent,
(b) have a legitimate interest in collecting and processing the data for our direct marketing purposes, or
(c) are required or permitted to do so by law.

· Periodically, we may supplement the personal information we collect from you with personal or non-personal information about you or another person, obtained from companies with whom we have marketing or other business relationships and other third-party sources. Aggregated information linked or linkable to your personal information is treated by us as personal information under this Privacy Statement.

· Children under 16
Our Site is not intended for children under 16. No one under 16 may provide any personal information to or on the Site. If you are under 16, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

· Payment Information
Windgoo does not collect or store payment information. When you order an e-bike or other products, all payments are processed through Shopify Inc. When you provide payment information on this site, it is submitted through Shopify's payment portal. All payment information and transactions are subject to Shopify's Privacy Policy and Terms and Conditions. If there are any issues processing an order, we will use your contact information to reach you and resolve the issue. We do not share your personal and financial information with third parties, except as specified in this Privacy Policy.

Information collected through your use of the Site

We or a service provider may use Site analytics tools or other licensed third-party technologies to collect information about you based on your use of this Site. This information may be combined with other information you provide to us. This information may also be processed into aggregated data about visitors and traffic on the site. We may also use third-party analytics tools to differentiate and analyze user behavior. Below you can read how and why we do this:

Log Files
We or a service provider may collect anonymous and technical information from your computer, including your IP address, information about your computer or other device, the type of browser or operating system your device uses, the programs, services, and software versions you use, and the address of a referring site, each time you request a web page through the Site. We use this information for statistical purposes, to ensure that our pages display and function correctly on your computer, to determine which site referred you to our Site, and to personalize your access to the Site or conduct our own research and analysis to improve our programs, products, services, and content. We use service providers to collect and analyze this information and reserve the right to change which service providers collect and analyze this information in the future. If you do not agree to the collection and use of your anonymous and technical information by Windgoo or its service providers as described above, you may choose to stop using the Site or contact us as described in “Managing your personal information.”
Cookies
Cookies are small text files stored on your computer or device when you visit certain online pages, which record your preferences. Windgoo and our service providers use cookies to track the use of our sites and online services. Cookies may also be used to monitor traffic, improve the Sites, make the Sites easier and more relevant for your use, and improve the performance of our advertisements on other sites. You can choose not to accept cookies by adjusting your browser settings to not accept cookies or to receive a notification when you receive a cookie. Some features of our Sites or other services may not function correctly if you delete or disable cookies. For more information about cookies and how to disable them, please see: https://www.consumer.ftc.gov/articles/0042-online-tracking.
Web Beacons
Some pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These enable us or a service provider, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of certain site content and verifying system and server integrity).
Social Networks
If you visit any of our Sites through a social network (for example, Facebook or Twitter), or otherwise link your account with us through a social network, we may also receive personal information about you from that social network. The receipt of your personal information from a social network is subject to that network’s terms of use and privacy policy. We may combine this information with information we collect directly from you.

Information We Collect Offline

We collect information when you visit a Windgoo retail location to make a purchase or payment, complete a registration agreement, take a tour, test ride an e-bike, or submit an in-store request. This may include, without limitation:

Your personal contact details, such as name, address, email address, and phone number.
Your sensitive personal information, such as emergency contacts and release information, driver's license number, and information regarding your employer.
Your financial information necessary to process a payment.
Video footage of your entry and exit from our retail location.
Information collected offline by third parties to facilitate services, such as credit card, banking, or other payment-related information.

How We Use Your Information

We use your personal information for the purposes described at the time of collection and to administer the internal operations and security of our Site, in accordance with this Privacy Statement. In addition, we may use your personal information for analytical and direct marketing purposes, such as:

Sending periodic emails and newsletters;
Confirming, shipping, and tracking your order, subscription, or registration;
Communicating with you about your order, subscription, or registration;
Responding to customer inquiries;
Sending surveys and other communications;
Analyzing preferences, trends, and statistics;
Informing about new products, services, and offers; and
Providing other information from and about Windgoo.

We will only contact you in ways that are consistent with your communication preferences. However, if you have opted out of marketing communications from us, we may still contact you to address inquiries or issues related to services you have requested.

Other Ways We May Use Your Information

In addition to the specific purposes described above, we may use the information we collect about you or that you provide to us, including personal information, for:

Presenting our Site and its contents to you;
Providing information, products, or services that you have requested from us;
Allowing participation in interactive features on our site or informing you about changes to our site, products, or services we offer;
Providing other information from and about Windgoo or an organization affiliated with us;
Protecting your privacy and enforcing this privacy statement;
Taking legal action against individuals or entities that harm you, Windgoo, or others;
Fulfilling other purposes for which you provide your information;
Analyzing preferences, trends, and statistics;
Protecting our rights and property;
Complying with any law, regulation, legal process, or court order;
For any other purpose with your consent.

Legal Basis for Processing

Any processing (i.e., use) of your personal information will be based on one of the following legal bases:

Your consent (for example, for the placement of cookies that process personal information or for marketing by our third-party partners). Where we require your consent, we will obtain it through a form where we inform you, so you can decide whether to give consent;
The performance of our contract with you (for example, to process your payment or shipping information to complete your order);
Compliance with a legal obligation (for example, when we are required to provide information to a court or tax authority); and
Our legitimate interests, provided these are not overridden by your fundamental rights and freedoms (for example, where we conduct our own direct marketing to existing subscribers, while respecting your right to opt-out of such marketing at any time).

Periods after which we delete your personal information

We only use your personal information for as long as necessary to fulfil the purposes described above, after which we delete your information unless we are required to retain this information for longer to comply with a legal obligation.

Access to your information

We do not share, sell, rent, or otherwise transfer your personal information, except as described in this Privacy Statement. Your information is accessible to Windgoo employees who are trained to follow our internal policies for handling personal information and to help you exercise your legal rights regarding your personal information.

Service providers may also have access to your personal information when performing their services. However, we require all service providers to maintain commercial confidentiality standards to ensure the security of your personal information. Some service providers assist us with behavioral advertising by collecting and analyzing certain information when you visit our sites (e.g., clickstream information, browser type, date and time, and topics clicked or scrolled). These service providers typically use a third-party cookie or web beacon to collect this information. You can learn more about opting out of behavioral advertising at http://www.networkadvertising.org/choices or www.aboutads.info/choices.

Disclosure of your information

We will only disclose, sell or share your personal information or other data in the following circumstances:

To service providers
We may disclose, sell or share personal information with one or more service providers with whom we have contracted to provide services to us or to provide services requested by you. We may also share personal information with service providers interested in providing services or products to you. We have no control over how these service providers use or disclose your personal information.
To affiliated companies
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures or other Windgoo Group companies under common control, in which case this Privacy Policy will apply to Windgoo to the same extent.
For internal analysis and business operations
We may disclose personal information to third parties for our own statistical, design or operational purposes, such as estimating the size of our audience, measuring aggregated traffic, and understanding demographic trends among our users. The use and disclosure of your personal information by these third parties is limited to the performance of such tasks and subject to confidentiality.
For legal compliance and other obligations
We may disclose personal information when we believe that disclosure is appropriate to:
(a) comply with the law;
(b) enforce or apply this Privacy Policy or other policies or agreements;
(c) protect our or our users' rights, property or safety;
(d) protect our users from fraudulent, abusive or illegal use of our Site; or
(e) when we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person justifies disclosure without delay.
As part of business transfers
We may disclose personal information as part of a merger, acquisition, debt financing, sale of company assets, or other business transaction.
As aggregated information
We may share or sell aggregated, anonymized information based on data about you to our advertisers, business partners, and other third parties. We use technical and organizational measures to anonymize your information and combine it with the information of other users so that you cannot be directly identified. This information may be used by third parties for marketing, promotional, or statistical purposes. We do not restrict the use of aggregated information by third parties.

Security of information

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inadvertently lost, misused, accessed, disclosed, altered, or destroyed. All communication with our website is conducted using Secure Socket Layer (SSL) encryption technology. The use of SSL encryption ensures that all information transmitted between you and our website is secure.

We do not collect personal information from users as a primary purpose.
We use the information we collect to improve your experience with our website, products, and services.
We do not sell or rent this information to third parties.
We will not use your personal information or photos for advertising without your permission.

It is Windgoo's policy to treat your personal information with complete confidentiality. We employ commercially reasonable security measures, both online and offline, to ensure the security, confidentiality, and integrity of the information we collect about you. We maintain physical, electronic, and procedural safeguards to protect your non-public personal information. Our technology is regularly updated and tested to enhance the protection and integrity of your information.

We educate our employees on the importance of customer confidentiality and privacy through standard procedures and specialized training programs. We take appropriate disciplinary action to enforce employee privacy practices.

However, please note that no data transmission over the Internet is 100% secure. While we take reasonable steps to protect your personal information, we cannot guarantee that unauthorized third parties will not be able to circumvent these security measures or use your non-public personal information for improper purposes. We are not responsible for the circumvention of any privacy settings or security measures contained on the site, nor for the actions of third parties.

The security of your information also depends on you. You are responsible for keeping your password confidential. Remember to log out and close your browser window when you finish your visit to the site. This prevents others from accessing your account, especially if you share a computer or use a public computer. All internet users should exercise care in handling their personal information and how it is shared.

Third parties and advertising

This Privacy Statement applies only to information collected by Windgoo. We may provide links to external websites as a service to our users, but we have no control over and are not responsible for the privacy and data collection, use, or disclosure practices of such third-party websites. When you click on links that take you to external sites, you are subject to the privacy policies and practices of those sites, not ours. We encourage you to read and understand the privacy statements of such sites before providing any personal information.

Third-party advertisers or ad networks may use cookies or other technologies on our sites for various purposes, including measuring the effectiveness of their advertisements and analyzing and personalizing advertisements or other content delivered to you. We have no control over the privacy and data collection practices of such third parties, and their privacy policies may differ from ours. Therefore, we encourage you to read and understand the privacy statements of such sites before providing any personal information.

Our third-party partners currently include (but are not limited to): Google, Instagram, Facebook, and YouTube.

Managing your personal data

Opting out of communications

You can modify or limit the communications we send to you by clicking the "unsubscribe" link at the bottom of our emails. You can also contact us directly by email: contact@windgoofun.nl. Please include your full name, email address, postal address, and specifically what information you do not wish to receive. For example, you may include one of the following statements in your message:

I do not wish to receive email advertisements, such as product and service updates, special offers or upcoming events.
I do not wish to receive direct mail advertisements, such as periodic catalogs and mailings about products and services, special offers or upcoming events.

Your Rights

Depending on applicable law, as an EU citizen, you may have some or all of the following rights regarding your personal data:

The right to a copy of your personal data, along with information about how and on what basis this personal data is processed.
The right to rectify inaccurate personal data (including the right to complete incomplete data).
The right to have your personal data erased (in limited circumstances, when it is no longer necessary for the purposes for which it was collected or processed).
The right to restrict the processing of your personal data in the following cases:

The accuracy of the personal data is disputed;
The processing is unlawful but you do not consent to erasure;
We no longer need the personal data, but it is required for the establishment, exercise or defense of legal claims;
You object to processing that we have justified on the basis of a legitimate interest (as opposed to direct marketing).

In connection with these rights, you can contact us via the contact details in the Contact Information section below. We may ask for proof of identity and reserve the right to charge a fee, if permitted by law, for example, if your request is manifestly unfounded or excessive. We strive to respond to your request within the applicable timeframes, of which we will notify you once we acknowledge your request.

Do Not Track signals

Windgoo currently does not respond to Do Not Track settings or browser signals. In addition, Windgoo may use other internet standard technologies to track visitors to Windgoo websites. For more information about Do Not Track, visit www.allaboutdnt.org.

Unauthorized Use

If you become aware of unauthorized submissions of information to Windgoo, including information about children, please let us know using the contact information below so that we can remove it.

International Transfers for EU Citizens

Please note that we are a company headquartered in China, and your personal data may be transferred to and stored in China for processing.

With respect to both internal transfers and the use of affiliated companies, service providers or suppliers, when personal data is transferred outside the European Economic Area (EEA), we will take steps to ensure that the data receives the same level of protection as if it were to remain within the UK and the EEA. This may be for example through data transfer agreements, by using standard contractual clauses approved by the European Commission, or by relying on certification programs such as the EU-China Privacy Shield. You may have a right to details of the mechanisms under which your data is transferred outside the EEA. Please contact us if you would like to know more about this.

Right of Access

Customers have the right to request access to their personal data. This includes the right to obtain a copy of their data and information about the processing purposes, data categories, recipients, retention periods, and data sources. Customers can exercise this right by contacting us through the contact page or by reaching out to Windgoo BV: Groenendaal 27a, 3011SK Rotterdam, Email: contact@windgoofun.nl, Tel: 0232340276, KvK: 89626354, BTW: NL 865045094B01.

Right to Rectification

Customers have the right to correct inaccurate or incomplete data. If the personal information we hold is incorrect, please let us know, and we will update it as soon as possible.

Right to Restriction of Processing

Customers can request temporary or permanent restriction of the processing of their personal data. This right can be exercised if:

· The accuracy of the data is disputed.

· The processing is unlawful, but the customer objects to erasure.

· We no longer need the data, but the customer requires it for legal purposes.

· The customer has objected to processing (pending verification).

Right to Data Portability

Customers can request their data to be transferred to another service provider, where technically feasible, in a structured, commonly used, and machine-readable format. This applies to data provided to us based on consent or a contract.

Right to Object and Other Rights

Customers have the right to object to certain processing activities, such as direct marketing. Customers also have rights related to automated decision-making, including profiling, when it affects legal rights or has other significant consequences. To exercise these rights, customers can contact us using the details above.

Terms and Conditions

The EU Purchase Terms, Terms of Use, and Warranty of this site and Windgoo services apply to all matters not covered in this privacy statement.

Changes to this Privacy Statement

We may make changes to this statement from time to time to ensure accuracy. If we make changes, the revised statement will be posted online and the date of the most recent revision will be indicated. Please check this statement regularly, especially before providing personal data, to determine the current scope of this statement.

Contact Information

If you have any questions about our collection and use of your personal data, or if you wish to exercise any of your rights regarding your personal data, or if you have any questions about this privacy statement, please contact:

Windgoo BV
Groenendaal 27a, 3011SK Rotterdam
Email: contact@windgoofun.nl
Tel.: 0232340276
Chamber of Commerce: 89626354
VAT: NL 865045094B01