Windgoo models with a throttle are not permitted on Dutch public roads. We only sell models that are solely equipped with pedal assistance, so without a throttle.

No, this is not possible.

That's correct, all our bikes are equipped with pedal assist only.

It could be that the assistance level in your Windgoo Smart App is set too low. Easily adjust this level to a higher assistance level in the app and you will immediately notice the difference.

You can book a test drive at the stores in Amsterdam, Rotterdam, or Hoofddorp here. You can also find a list of affiliated dealers near you on the windgoo.co website. Contact them to inquire if the desired model is in stock at the store.

The water resistance value for each product can be found in the product specifications of the Windgoo models.

Cold affects the battery. Charging takes longer, and the battery delivers less power than usual. If your Windgoo has a removable battery, store it indoors when you park your E-Bike outside in cold weather. Also, do not charge your E-Bike's battery outside or in a cold shed. The battery's range is higher when it is not cold before use.

Tip: also store your Windgoo charger in a dry place (5 - 25 degrees Celsius)

The speed of 25 km/h was tested under ideal conditions. The maximum speed depends on factors such as temperature, tire pressure, assistance mode, riding style, etc.

Various accessories can be ordered via https://windgoofun.nl/. The accessories are also available through affiliated dealers. On the windgoofun.nl website, you will find a list of affiliated dealers near you. If the item is no longer in stock in the Netherlands, you can order it via https://windgoofun.nl/. Please note: you choose shipping within the Netherlands.

Various accessories can be ordered via https://windgoofun.nl/. The accessories are also available through affiliated dealers. On the windgoofun.nl website, you will find a list of affiliated dealers in your area. If the item is no longer in stock in the Netherlands, you can order it via https://windgoofun.nl/. Please note: you choose shipping within the Netherlands.

First, check if your Windgoo has the app function.

In this video, we explain how to connect the app: https://www.youtube.com/watch?v=Soc-03v_Ay0.

Generally, all you need to do is let the bike's battery drain completely, plug it in, turn it on, and reconnect the app.

Only 1 device can be paired with a Windgoo. Make sure the previous device is completely disconnected to pair a new device. You can do this by opening the Windgoo Smart App, clicking on the right tab and removing the phone there.

You can check which warranty applies to which part on the warranty page https://windgoo.co/pages/garanteepolicy.

Contact the seller to claim the warranty.

Register your Windgoo using the warranty form on the website. (https://windgoo.co/pages/garantieformulier).
The service center will then contact you regarding the repair of your bike.

To register your Windgoo for return, please contact the selling party. If you placed your order via windgoofun.nl, you can register your return using the return form.

Please note! You can only return your Windgoo if it is in its original condition. That means, the same condition as when you received it. So unused and in the original packaging. You will also need the receipt or proof of purchase. You can read all about it in our return policy.

To check the status of the repair, please contact customer service by email at contact@windgoofun.nl.

At Windgoo, we strive to provide accurate product descriptions and specifications so that our customers can make informed choices. However, we understand that a product sometimes does not meet expectations due to personal preferences.

Eligibility: The product must be returned in its original condition, unused and in its original packaging.

Return costs: Customers are responsible for the return costs and any additional costs for exchanging or reshipping a new product.

Exchange costs: Any price difference between the exchanged items and the shipping costs are for the customer's account.

It is not possible to pay for your order afterwards. You can only pay for online orders in installments with in3 and Spraypay.

The online order confirmation by email contains the invoice details. For more information, please contact contact@windgoofun.nl.

Windgoo bikes are delivered free of charge within the Netherlands.

For orders under € 50, a delivery fee of € 8 will be charged.

For deliveries to other European countries, shipping costs are € 120.

Yes, you can choose from stores. Orders are also delivered to your home. You can also order a Windgoo through a dealer near you. You can then pick up your Windgoo there. Visit windgoo.co for stores and dealers near you.

Once your order is complete, you will receive a confirmation email with a Track & Trace number to follow your order.

Take a photo of the damage and send it along with the described complaint to contact@windgoofun.nl. The service center will provide a suitable solution.

If you wish to change or cancel your order after order confirmation, please contact us at contact@windgoofun.nl and we will see what we can do for you.

Once your order is complete, you will receive a confirmation email with a Track & Trace number to follow your order.

No, you don't need a driver's license for the Windgoo.

There is no minimum age, but there is a minimum height. You can see this per product in the specifications.

In the Netherlands, there is no helmet obligation for E-Bikes. Nevertheless, it's always a good idea to take your safety on the road seriously & wear a helmet.

The electric bicycle has a motor power of up to 250 watts and provides pedal assistance up to 25km/h.

The frame number can be found on all e-bike models. It is usually located at the front, just above the fork. If you cannot find your frame number, please contact us at contact@windgoofun.nl. We will let you know the location for each Windgoo model.