Windgoo modellen met gashendel zijn niet toegestaan op Nederlandse openbare wegen. Wij verkopen alleen modellen die enkel voorzien van trapondersteuning, dus zonder gashendel.

Nee dit is niet mogelijk.

Dit klopt, al onze fietsen zijn voorzien van enkel trapondersteuning.

Het kan zijn dat de ondersteuning in je Windgoo Smart App op een te laag niveau staat. Pas dit niveau in de app gemakkelijk aan naar een hoger ondersteunigsniveau en je zult het verschil meteen merken.

You can book a test drive at the stores in Amsterdam, Rotterdam, or Hoofddorp here. You can also find a list of affiliated dealers near you on the windgoo.co website. Contact them to inquire if the desired model is in stock at the store.

Bij de productspecificaties van de Windgoomodellen vind je de waterdichtheid waarde per product.

Kou heeft invloed op de accu. Het opladen duurt langer en levert de accu minder vermogen dan normaal. Heeft jouw Windgoo een uitneembare accu, bewaar deze dan binnen als je je E-Bike bij koud weer buiten stalt. Laad de accu van je E-Bike ook niet buiten of in een koude schuur op. De actieradius van de accu is hoger wanneer deze niet koud is voor gebruik.

Tip: bewaar ook de oplader van je Windgoo op een droge plaats (5 - 25 graden)

De snelheid van 25km/u is getest onder ideale omstandigheden. De maximum snelheid is afhankelijk van factoren als temperatuur, bandenspanning, ondersteuningsstand, rijstijl etc. 

Various accessories can be ordered via https://windgoofun.nl/. The accessories are also available through affiliated dealers. On the windgoofun.nl website, you will find a list of affiliated dealers near you. If the item is no longer in stock in the Netherlands, you can order it via https://windgoofun.nl/. Please note: you choose shipping within the Netherlands.

Various accessories can be ordered via https://windgoofun.nl/. The accessories are also available through affiliated dealers. On the windgoofun.nl website, you will find a list of affiliated dealers in your area. If the item is no longer in stock in the Netherlands, you can order it via https://windgoofun.nl/. Please note: you choose shipping within the Netherlands.

First, check if your Windgoo has the app function.

In this video, we explain how to connect the app: https://www.youtube.com/watch?v=Soc-03v_Ay0.

Generally, all you need to do is let the bike's battery drain completely, plug it in, turn it on, and reconnect the app.

Er kan maar 1 toestel gekoppeld worden aan een Windgoo. Zorg ervoor dat het vorige toestel volledig ontkoppeld is om een nieuw toestel te kunnen koppelen. Dit doe je door de Windgoo Smart App te openen, op het rechter tabje te klikken en hier de telefoon te verwijderen.

You can check which warranty applies to which part on the warranty page https://windgoo.co/pages/garanteepolicy.

Raadpleeg de verkopende partij om aanspraak te maken op de garantie.

Register your Windgoo using the warranty form on the website. (https://windgoo.co/pages/garantieformulier).
The service center will then contact you regarding the repair of your bike.

To register your Windgoo for return, please contact the selling party. If you placed your order via windgoofun.nl, you can register your return using the return form.

Please note! You can only return your Windgoo if it is in its original condition. That means, the same condition as when you received it. So unused and in the original packaging. You will also need the receipt or proof of purchase. You can read all about it in our return policy.

To check the status of the repair, please contact customer service by email at contact@windgoofun.nl.

At Windgoo, we strive to provide accurate product descriptions and specifications so that our customers can make informed choices. However, we understand that a product sometimes does not meet expectations due to personal preferences.

Eligibility: The product must be returned in its original condition, unused and in its original packaging.

Return costs: Customers are responsible for the return costs and any additional costs for exchanging or reshipping a new product.

Exchange costs: Any price difference between the exchanged items and the shipping costs are for the customer's account.

It is not possible to pay for your order afterwards. You can only pay for online orders in installments with in3 and Spraypay.

The online order confirmation by email contains the invoice details. For more information, please contact contact@windgoofun.nl.

Windgoo bikes are delivered free of charge within the Netherlands.

For orders under € 50, a delivery fee of € 8 will be charged.

For deliveries to other European countries, shipping costs are € 120.

Yes, you can choose from stores. Orders are also delivered to your home. You can also order a Windgoo through a dealer near you. You can then pick up your Windgoo there. Visit windgoo.co for stores and dealers near you.

Once your order is complete, you will receive a confirmation email with a Track & Trace number to follow your order.

Take a photo of the damage and send it along with the described complaint to contact@windgoofun.nl. The service center will provide a suitable solution.

If you wish to change or cancel your order after order confirmation, please contact us at contact@windgoofun.nl and we will see what we can do for you.

Once your order is complete, you will receive a confirmation email with a Track & Trace number to follow your order.

Nee, voor de Windgoo heb je geen rijbewijs nodig.

Er is geen minimale leeftijd, wel een minimale lengte. Dit kun je per product bij de specificaties zien.

In Nederland is er geen helmplicht voor E-Bikes. Toch is het altijd een goed idee om je veiligheid op de weg serieus te nemen & een helm te dragen.

De elektrische fiets heeft een motorvermogen tot maximaal 250 watt en biedt trapondersteuning tot maximaal 25km/u.

The frame number can be found on all e-bike models. It is usually located at the front, just above the fork. If you cannot find your frame number, please contact us at contact@windgoofun.nl. We will let you know the location for each Windgoo model.