Warranty Policy
Theft:
No coverage – theft of the e-bike is not covered by the warranty.
Legal conformity:
This policy does not affect your statutory rights. You can expect a sound product; the
duration of these rights depends on the product and its use.
Delivery of the bicycle:
You bring the bicycle to our store; the bicycle must be delivered clean.
Repairs without charge:
Repairs are free of charge when you bring the bicycle to our store in Hoofddorp.
Display:
24 months commercial warranty on manufacturing defects. Damage due to impact, water or misuse is excluded. The display/control panel is not covered by the extra/additional warranty.
Accidents:
Damage due to falls, collisions or misuse is not reimbursed.
Frame:
2-year warranty on the frame.
Warranty on Bicycle Accessories:
We offer a wide range of bicycle accessories from various reliable brands. Since each manufacturer has its own warranty conditions, the warranty period and conditions may vary per product.
Manufacturer's Warranty Where applicable, the manufacturer's warranty applies to all products. The warranty period and conditions are determined by the product manufacturer. Information about the warranty is included with the product or can be found on the manufacturer's website.
What is covered by the warranty? The warranty covers manufacturing and material defects that arise from normal and correct use of the product.
Submitting a Warranty Claim Do you think your product has a manufacturing or material defect? Please contact our customer service and include the following information: Your order number. A description of the problem. Clear photos or videos showing the defect. We will assess your warranty request and, if necessary, contact the manufacturer. Depending on the outcome, the product will be repaired, replaced, or reimbursed according to the applicable warranty conditions.
Warranty on Parts:
Original Windgoo parts come with a manufacturer's warranty against manufacturing and material defects under normal use. The warranty does not cover damage resulting from wear and tear, incorrect assembly, misuse, or accidents. In case of a warranty claim, please contact our customer service and provide your order number and a description of the problem.
Manual Exclusions:
Damage caused by not following the instructions in the manual is not covered by the warranty.
Submitting a warranty claim:
Submit a claim via the warranty form. You can also make an appointment by sending an email to contact@windgoofun.nl and bringing your bicycle to the Hoofddorp store for assessment.